eZleads

Refund Policy

Last updated: January 7, 2026

This Refund Policy ("Policy") explains how refunds, credits, and disputes are handled on the eZLeads platform. This Policy forms part of and must be read together with the eZLeads Terms of Use.

By using the eZLeads Services, you agree to this Refund Policy.

1. BUSINESS-TO-BUSINESS ONLY

1.1. eZLeads provides its Services strictly on a business-to-business (B2B) basis.

1.2. All purchases are made for commercial purposes only.

Consumer refund laws, cooling-off periods, and consumer protection regulations do not apply.

2. GENERAL REFUND PRINCIPLES

2.1. All purchases of Website Credits, leads, or services are final, except as expressly stated in this Policy.

2.2. Refunds are not automatic and are reviewed case-by-case at the sole discretion of eZLeads.

2.3. eZLeads reserves the right to:

  • Deny refund requests;
  • Issue refunds as credits instead of cash;
  • Limit or revoke refund privileges for abusive behavior.

3. WEBSITE CREDITS & PAYMENT STRUCTURE

3.1. Paid Website Credits

  • Paid Website Credits are purchased using real money via third-party processors (e.g., Stripe).
  • Paid Website Credits may be eligible for refunds only as outlined in this Policy.

3.2. Promotional / Bonus Credits (IMPORTANT)

Promotional or bonus credits are provided free of charge.

Promotional credits:

  • Have no cash value;
  • Are non-refundable;
  • Are non-transferable;
  • Are forfeited immediately if a refund is issued.

Promotional credits are not money and will never be refunded under any circumstances.

4. REFUND METHOD & PRIORITY

4.1. Primary Refund Method

Approved refunds are issued as Website Credits first.

4.2. Cash Refunds (Exceptional Only)

Cash refunds may be granted only at eZLeads' discretion and are subject to all of the following:

  • Limited strictly to the amount actually paid;
  • Excludes any promotional or bonus credits;
  • Deducts any used credits or consumed services;
  • May include processing or administrative deductions where permitted by law.

4.3. Anti-Abuse Example

If a User purchases a $1,000 credit pack that includes $300 promotional credits:

  • Maximum refundable amount = $1,000
  • Promotional $300 is not refundable
  • Used credits are deducted

5. NON-REFUNDABLE CASES

Refunds will not be issued in the following situations:

  • Promotional or bonus credits;
  • Credits already used to purchase leads;
  • Leads that were accessed, viewed, downloaded, or delivered;
  • Dissatisfaction with lead quality, performance, or conversion;
  • Business outcomes, ROI, or lack of success;
  • User error, misunderstanding, or failure to use the platform;
  • Account suspension or termination due to Terms violations;
  • Chargebacks or payment disputes initiated without prior contact.

6. LEADS & DATA DISCLAIMER (NO QUALITY REFUNDS)

6.1. Leads are sold "as is" and "as available."

6.2. eZLeads does not guarantee:

  • Accuracy;
  • Completeness;
  • Responsiveness;
  • Motivation;
  • Conversion or profitability.

6.3. Lead grades or scores are informational only and not grounds for refunds.

7. REFUND REQUEST PROCEDURE

7.1. All refund requests must:

  • Be submitted in writing through official eZLeads support channels;
  • Clearly state the reason for the request;
  • Include relevant transaction details.

7.2. eZLeads may request additional information before reviewing a refund request.

7.3. Failure to cooperate or provide requested information may result in automatic denial.

8. CHARGEBACKS & PAYMENT DISPUTES

8.1. Users agree not to initiate chargebacks without first contacting eZLeads support.

8.2. Initiating a chargeback may result in:

  • Immediate account suspension;
  • Loss of credits;
  • Permanent termination.

8.3. eZLeads reserves the right to submit evidence to payment processors and recover dispute-related costs.

9. ABUSE & REFUND LIMITATION

9.1. eZLeads may limit, restrict, or permanently revoke refund privileges for Users who:

  • Repeatedly request refunds;
  • Attempt to exploit promotional credits;
  • Engage in abusive, fraudulent, or bad-faith behavior.

9.2. eZLeads' determination of abuse is final.

10. POLICY CHANGES

eZLeads reserves the right to modify this Refund Policy at any time. Continued use of the Services constitutes acceptance of the updated Policy.

11. CONTACT INFORMATION

For refund-related questions, contact:

support@ezleads.homes

or submit a request via the eZLeads support system.